WHAT PERSONAL INFORMATION WE COLLECTUpdated 14 days ago

The following describes the categories of personal information we may collect about you.

• Identifiers, such as name, contact information (e.g., mailing, billing, and/or shipping address, postal code, email address, telephone number), birth date, age, a unique PayPal identifier, and other similar identifiers;
• Purchase information, including information about the items purchased, the price of the items, the payment method used, and whether the product was on sale. Payment card information (e.g., credit or debit card numbers) is processed by our third-party payment processor;
• Audio, visual, electronic or similar information, such as in-store video monitoring and call recordings created in connection with our business activities (e.g., customer service calls for training and quality assurance purposes);
• Internet or other electronic network activity information, such as type of browser and operating system, search history, or information about a consumer’s interaction with our Website;
• Approximate geolocation data, such as your current general location, like your city, in order to show you appropriate content (we will not collect precise geolocation information without your express consent).

In-Store Shopping

You do not need to provide us with any personal information when purchasing products or services in one of our stores with cash. Depending on the payment method you use, we ask you for information we need to process your purchase or provide you with the services you request, such as your name, mailing address, email address, telephone number, postal code, and payment card information. As permitted by applicable law, we may ask for more information to verify your identity or to prevent fraud, including viewing a government-issued ID (e.g., driver’s license, passport, or other ID number) for fraud prevention and security purposes or to confirm your eligibility for tax exempt purchases. We do not record or store such government-issued ID information. You may refuse to provide such information, but you may not be permitted to complete your purchase if we cannot verify your identity. We may also collect information about your purchase, such as the items purchased, the price of the items, the payment method used, and whether the product was on sale and use this information, with your consent, to provide you with tailored communications.

Video Surveillance

We may also use in-store video monitoring for security and loss prevention purposes. In furtherance of our security policy, in-store video may be used, at our discretion, to assist law enforcement in investigations, and may also be turned over to governmental authorities, agencies or others pursuant to a binding order issued or authorized by a court of competent jurisdiction where required or permitted by law. Images captured by our in-store video monitoring will be maintained for no longer than necessary for the purposes set out herein.

Process Payments

We (or our authorized third-party payment processor) will collect information such as your first and last name, email address, phone number, mailing and delivery address, and your payment information (including billing address, credit card number, expiry date and CVV code) in order to process your transactions. We may also collect your signature if you make a purchase in-store. We or our fraud prevention and detection partners may also combine your personal information with information from other sources in order to prevent or detect fraud. See Service Providers under “How we share your personal information”.

Marketing Communications

If you sign up to receive marketing communications by email, SMS or direct mail, we collect your email address, phone number and/or mailing address in order to send you offers, recommendations and other information that may be tailored based on your interests, purchases and other interactions with Website, emails or other products/services (such as reminders of items you have left in your cart). We may also use pixels and similar technologies to collect information about how you interact with our communications to better understand your interests and provide you with more relevant offers, recommendations and information.

If you sign up to receive marketing communications, we may also share your email address in a privacy protected form with social networking sites and other third-party platforms for the purposes of serving tailored advertisements to you or others. For more information on how you can opt-out of marketing communications and social sharing, see “Social Sharing” in the “Your Choices” section below.

You can withdraw your consent to receiving our marketing communications at any time. Please note that if you unsubscribe from marketing communications, you may continue to receive transactional or account-related communications from us including customer service surveys.

Content You Share

You may be able to post information and materials publicly, for example, in product reviews and other similar forums we may make available (collectively, “Forums”), subject to the Forum rules in our Terms of Use Information posted in certain reviews or Forums on the Website may become available to the general public. Please do not post any personal information in a review or Forum. You understand that, even after removal, copies of personal information you provide in a review or Forum may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other Website users. We may make personal information you provide in a review or Forum available to other Website users and to the public, as applicable and at our sole discretion. If you do post personal information, be aware that other individuals may view or have access to the information and you may not be able to control their use of the information.

WishList

You may be able to send a wishlist to other individuals using the Website. To send information to others, we request both your email address and theirs so that we can send your wishlist to your friends or family on your behalf. We use this information only to fulfill your request. We will not include any third-party advertisements within the messages sent to your friends.

Surveys, Contests and Promotions

From time to time, we may request information from users via surveys, contests and promotions. Participation in these surveys or promotions is completely voluntary and the user therefore has a choice whether or not to disclose personal information. If you choose to participate, we may ask you for information, which may include contact information (such as name, email and shipping address) and demographic information (such as postal code and age). We use the personal information you provide to administer our surveys, contests and other promotions, in addition to the purposes identified at the time you provide your personal information. If your information gathered via a survey will be used in a manner different from that described in this Privacy Policy, such use will be detailed in the survey instructions. For example, the instructions will alert you if the personal information will be shared with anyone in addition to those identified in this Privacy Policy, such as a third party sponsoring the survey.

Job Applications and Postings

You may view job openings and apply for employment with us through our Website. If you submit a resume, job application, or related materials or other information to us, we may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related information does not in any way require Kurt Geiger Canada to review that information or consider you for employment. 

Contact Us

When you contact us for support or with a comment, question or complaint through email or telephone, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service and product/service offerings. In addition, we may monitor and record our telephone conversations with you for documentation, training, and quality assurance purposes. If you do not wish to have your call recorded, you may contact us as set out below.