Orders
Have any questions about your order? We’re here to help.
How will I know if my order is confirmed and what my order number is?
You will receive an order confirmation via email. Please remember to also check your spam or junk mail folder, as sometimes confirmation emails can end up there. Your order confirmation email will provide your order number. If you haven't received a
Can I make changes or cancel my online order?
We can cancel and replace an order if you contact us within 20 minutes of placing it. If that's the case, please contact us immediately via Chat or by calling 1-855-430-3068. Once an order begins processing no changes can be made. Most orders start p
Can I change the style, colour or size after an order is placed?
We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling 1-855-430-3068. If you contact us within 20 minutes of placing your order, we can cancel and replace the order. However, once an
When will my order ship?
All orders ship via FedEx. Most orders are shipped the next business day after they are placed. Orders arrive within 2-4 business days; orders to Northwest Territories, Nunavut, and Yukon usually take about 1 week to arrive.
How can I track the status of my order?
If you have an account with us, please sign in and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the tracking number. Click on it to see the status of your shipment.
What should I do if my tracking says delivered but I didn’t get my order?
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
What if I place an order and Kurt Geiger doesn't have the item in stock?
If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay or Klarna, your account will be refunded. You can also check the status online by signing in to your a