Returns
Returns have never been easier, check it out!
What is KurtGeiger.ca's Return Policy?
We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit. All clearance items,
How do I get a return shipping label?
You may obtain a return authorization using the Return Center. After selecting the item(s) you wish to send back and choose the reason for the return, you will be able to print a shipping label to send the items back to us. Drop off your package at t
What is the usual turnaround time for returns?
If you are returning an item using one of our prepaid return labels, the usual turnaround time is 1-2 weeks from the day the package is handed over to the courier until the merchandise is checked in at the warehouse and the refund is issued. Please d
How will I be refunded for my return if I paid with AfterPay/Klarna?
Once your return has been processed, we will notify AfterPay/Klarna. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more details regarding our ret
Can I exchange an item for another size, colour or style?
At this time, we are not able to process exchanges if you ship the merchandise back to us. Please place a new order for the style, size and colour you want, and call Customer Service at 1-855-430-3068 to get the return authorization and a shipping la
What is your policy on damaged items?
If you receive damage or defective items, please notify us immediately via email, live chat or call 1-855-430-3068 and we will send you a return label. A full refund will be issued as soon as the item is received back.
How do I return an item I received as a gift?
If you wish to return a gift from an online order, you may contact our Customer Service department and they will issue a Gift Exchange return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandi
Kurt Geiger Purchases at other retailers
Kurt Geiger merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.